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Customer Experience, What We Do

Dec 06, 2020

If you are a Wurk Business Partner, Here is How You Can Provide Top Customer Service:

When Wurk Services was founded, we made sure to focus on customer experience. Here are the top 3 tips to making sure that a customer has a good time with your company.

1. Create Memorable Customer Experiences Unique customer experiences are a key element of getting people to trust your brand and buy from you. A Wunderman study reveals that around 79% of consumers prefer to only do business with a brand that shows it actually cares about them.

Moreover, by 2020, customer experience will have an even bigger impact on customer satisfaction, given that it will overtake price and product as the main brand differentiator, meaning it’s best to start focusing on offering amazing experiences to your clients.

Here are some tips to how you can create more memorable experiences.

a. Address Your Customers by Name One of the best ways to offer a more personal customer experience is using the customer’s name when talking with them – in person, over the phone, through email, or when coming up with customer surveys. A friendlier approach that doesn’t feel forced humanizes the consumer-business interaction.

Keep in mind that, according to research, people normally become ecstatic when they hear their name called. And let’s not forget Dale Carnegie’s famous advice from his book “How to Win Friends and Influence People” (a very popular book on business communications skills):

“Names are the sweetest and most important sound in any language.”

b. Always Send Personalized Messages/Replies

When a customer signs up for your free trial or purchases your product, do you reach out with a personalized email or send a generic onboarding sequence?

Automated onboarding sequences are fantastic for helping users become familiar with the product, especially if it has a steep learning curve. But they’re far from personal, and they don’t welcome users as a personal message can.

When a customer purchases your product, signs up for your free trial or sends an inquiry, reach out personally to ask how you can help them. Even if most customers don’t take up your offer of help, they’ll appreciate the gesture and form a more positive impression of your business.

Research led by Rami Consulting Group shows that personalized emails:

Have 29% higher open rates;

Have 41% higher click rates;

Deliver 6 times more transaction rates.

Also, around 96% of marketers say that this kind of personalization improves customer relationships.

So, how do you personalize messages you send to customers?

Obviously, first of all, is to use the recipient’s name when addressing them. You could also send the message in the customer’s native language if you know they’re based in a different country. Though, you should only do that if you’re sending out a message the customer isn’t expected to reply to, or if you have a resident translator at your company.

Other ways you should consider: Using a friendly, informal, or familiar tone and style of writing; Using a personalized email to send the message instead of a generic corporate one (“john@business.com” instead of just “brandname@business.com”).

2.Turn Customer Mistakes Into Unforgettable Experiences

Sometimes, it’s not the company that makes a mistake, but the customer. It happens, and even though it’s the client’s fault, that doesn’t mean you shouldn’t try to come up with a solution. It shows people how much your brand cares about consumers, and it really takes the customer who made the mistake by surprise in a pleasant way.

Warby Parker is a great example of turning a customer mistake into a great customer success story. Basically, a client forgot their pair of glasses on a train, and the person who sat across from them recovered the glasses. That person – Anjali Kumar – also happened to be a Senior Executive at Warby Parker.

Besides just retrieving the glasses, Anjali went the extra mile and sent over an extra pair of new glasses (saying they noticed the original lenses were a bit scratched), and a personalized note.

The result? The customer in question wrote about this event online, and it got so popular it ended up being a hit story on Forbes.

So, let your employees know that if they ever see an opportunity to fix a client’s mistake in a way that would really benefit the company’s image, they should go ahead and do it – even if it’s not during work hours. Just be sure to set a budget for things like that.

3. Reward Loyal Customers

Modern consumers want personalization. It’s what drives more sales and customer loyalty. Generally, the best way to offer them a personalized experience is to run a loyalty program since it makes it easier for you to collect relevant data. And if we analyze data from client loyalty programs, we shall find out that around 79% of consumers are more satisfied with programs that offer a high degree of personalization.

So, the idea is to wow loyal clients with an experience they won’t forget any time soon, something that is really relevant to their tastes.

For example, say you run a brewery. You could reward long-term customers who promote your brand online with free beer shipped right to their doorstep, but why not surprise them with a tour of your brewery instead?

Alternatively, you could offer them free beer, but you could make the whole experience more meaningful by customizing the labels with each customer’s photos, names, or other relevant information.

The end result would likely be the same in both cases – you’d get to enjoy word of mouth advertising online that would greatly improve the image of your brand.

That’s just an example, and you can approach this however you think it’s more suited to your business.

Why Music Lessons?

04 Jan, 2021
No matter your age or skill level, music works wonders for the mind and soul. Whether you’re trying to perfect your musical abilities, just starting out, or want to take a break from the kids, music lessons are the best choice. You pick the instrument, the instructor, and the time while companies such as Wurk Services do the rest! The music world can seem intimidating with pop stars and legends, but take it from Bill Withers who released his first album at age 34, “Don’t cheat yourself out of music.” There are so many benefits to learning the art, including sharpening your memory, advancing your skills, and improving your attention span. The following top five benefits of private lessons are important to keep in mind! Benefits of Music Lessons 1. Personalized One-on-one music lessons are customized to meet your needs. You can ask questions, receive personalized feedback, and you have the freedom to discuss further outcomes. This is far more effective than YouTube tutorials since your resources aren’t limited. 2. Convenient Save your gas money from traveling to and from sessions with the convenience of online music lessons! You’re able to learn comfortably from home, use the full time of the session, and it’s more user-friendly nowadays to connect through technology. 3. Advances pace of learning Let’s say your child starts taking private lessons in early middle school. When Freshman year of high school rolls around and the teacher notices their detailed skillset, they may be asked to move into the advanced class or participate in more opportunities. This makes their capacity for learning improve faster than their peers because of the comprehension of more notes and musical language. 4. Improves attention span By honing in on an instrument and a single instructor, you build concentration skills, and your attention span narrows. This can be useful for very active kids. As an extra tip, clear away the clutter when practicing so your mind doesn’t get easily distracted. 5. Promotes higher grades Research states that musically inclined students score higher on tests and receive higher grades. By having a private tutor to help increase progress each week, students begin to utilize their growing skillset in other aspects of life, and it shows! The wonderful thing about music is that it’s for anyone, at any time. There is no limit to what you can accomplish and whatever your musical desire, Wurk Services values your improvement. They have amazing teachers for piano, guitar, voice, violin, and drum from beginner to advanced. Wurk works!

Why Should Someone in Barrington Hire A Junk Removal Company?

By Archal Rami • 04 Jan, 2021
From scrap disposal to waste removal, from chaff ejection to scrapping of detritus from construction sites, we render all forms of services. Our only objective is to make your life trouble free so that you are quick at your other important works. You can easily rely on us while getting eco-friendly, affordable as well as professional service at one stop. What Do You Mean By Junk Removable? Here, Junk removal refers to a service on demand, which offers disposal of any type of trash from your residence, office, or any other place. We as a service provider can hump the huge appliances, furniture and can tug on any small wastes which are of no use for you. We also offer partial demolition in markets, while collecting all sorts of litter and rubble from the location where construction is in process. Our Approach We believe in making our customers happy while doing our job perfectly. We make junk removal a sequential process where we haul trash from your location and donate, what can be donated to the needy. Thereafter, we recycle the waste which can be recycled and then discard the clutter which is not of any use. From us, you can look forward to great quality service, at very nominal prices. Our collection process is very simple and well planned. Barrington Residential Junk Removal Our junk removal services for residences offer hassle-free and uncomplicated solutions for the clearance of household debris and lugging away redundant things from your place. We are ready to serve you, no matter it is a decluttering of a single commodity or it is a complete cleanout. We ensure that we brush away the sites we have serviced before departing. The areas on which we majorly focus are described below, which will also let you know our style of work. 1. Cleaning Of Garret - A garret is an attic room that is often piled up with years of unwanted and undesirable items. We will help you in discovering patrimonies and segregating the items which are no longer in use, thus clearing out the litter. 2. Cleaning Of Basement - The basement is that one portion of a house that is stacked with a plethora of unused stuff. We will help you in hauling away the scrap stored in the place, therefore making the place clean for its better use. 3. Removal Of Appliances – Almost every year people replace some or other appliance, lifting and removing them by yourself can be a herculean task. Hence, we will be at your doors to assist you in doing the same. Also, remember that your unwanted appliance can be of worthy use to any stranger. 4. Cleaning Of Garage – When the garage becomes a bit messy and your car resists staying in it then, it’s time to call us. When we are at service, we will make sure that all your garage dreck is disposed of and the place becomes more spacious. 5. Cleaning Of Estate – Seeing your estate shabby can be heart-wrenching, thus keeping your emotions in mind, we are ready to serve you. We will make sure that all your dross is cleared up, making the estate look neat and refined. Commercial Junk Removal Free up space in your commercial property by making us your part. We are pro at our work and would love to help you by becoming an initial part of your business. Our efficient folks will tug away all your flotsam and jetsam responsibly, assuring the proper disposal by donating, recycling, and eliminating.  We would help you in removing old furniture when you plan to upgrade your office.  We can be a part of the warehouse cleaning drive at your site, helping you in lifting and shifting heavy objects.  For us, the quantity of garbage doesn’t matter, we will be there if your local trash authority denies collecting extra garbage from any commercial space. We believe in the principles of diligent-working, commitment, and social service. Rendering our services at the lowest rates hence, making them affordable for everyone. We arrive when scheduled, respecting your time. Therefore, we are looking forward to helping you in the best way possible.

Tutoring At Wurk

04 Jan, 2021
Whether you’re looking to learn English or advance to the next level, Wurk Services’ Tutoring covers all the grounds. We offer several different types of assistance to help you or your child further their knowledge in the field. Elementary reading is the starting level, which will help with the fundamentals of the English language; as simple as the basics are, they’re the important foundation! Next is reading comprehension, to better process the information contained within text. Critical reading will help further analyze written work, while our research methods tutor will aid in collecting information from texts. Our writing tutors will aid students and teachers alike in their ability to put pen to paper, finger to keyboard. Those looking to complete their latest paper can sign up for out essay writing tutors, while those conducting a research paper can learn more about how to structure their paragraphs and data. Students can also look into out note taking service to better prepare for their next test! If you’re looking to write a memoir or novel, book our creative or narrative writing aids for a better mastery of storytelling! Additionally, we offer tutors to help improve your stylization. Expand your lexicon with our vocabulary course, or learn to string your clauses better with our grammar tutor. Advanced courses can offer advice on writing poetry or even cultivate your discussion skills for conversation. Lastly, students nearing university can ask for our assistance in our test preparation! We go into detail about all of the different examinations, from ACTS to SATS, and provide practice questions and strategies for pupils of all skill levels. Regular exam prep, for any school or curriculum, are offered, as well as assistance with English for Specific Purposes programs. Wurk Services seeks out the best tutors for our clients; always on-time, and always ready to lend an ear. Able to lend a helping hand with homework, testing practice, or even private lessons, you’ll find that our dedicated team can handle every struggle plaguing your studies! They too have been through the same hurdles of learning, and are happy to share their experiences to better your own education. Why reinvent the wheel? Our tutoring sessions are all done online using Zoom, allowing you to learn syntax and synonyms from the comfort of your own living room! While we’re based in Barrington, Illinois, anyone in the United States can engage with our programs online. From Hawaii to Maine and Florida to Washington, we’re ready and eager to help students across the country with their learning. To begin, scroll to the bottom of our Tutoring Services page and fill out your name, email address, phone number, and field of study. Answer a brief description of your assignment or test so our tutor will understand how they’ll help once their tutoring begins. You can even submit a picture of the assignment, but it is not required. Once sent, we will respond soon so that we can bolster your English skills as soon as possible! Be sure to check our other fields of schooling, such as math, science, Spanish, and Arabic!
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